---
title: "World-class Service in Jewelry Retail"
url: https://gittelsonjewelers.com/world-class-service-in-jewelry-retail/
date: 2020-03-28
modified: 2020-03-30
author: "Sammy"
description: "Doorstep Delivery. Powered by Gittelson Jewelers How do you prefer to be helped when it comes to customer service? We live in a digital age where online sales are quickly..."
categories:
  - "Blog"
  - "Community"
tags:
  - "world-class service"
  - "world-class service in jewelry"
  - "world-class service in retail"
image: https://gittelsonjewelers.com/wp-content/uploads/2020/03/Gittelson-world-class-1024x683.png
word_count: 723
---

# World-class Service in Jewelry Retail

## Doorstep Delivery. Powered by Gittelson Jewelers

How do you prefer to be helped when it comes to customer service? We live in a digital age where online sales are quickly becoming the norm and we are used to the fact that items can be shipped and show up relatively quickly without moving from our favorite chair. In light of all the social distancing caused by COVID-19, many of us are already feeling the urge to get back in front of people and engage in real conversations and face-to-face relationships.

For small and local businesses that depend on this one-on-one time, this can be a very challenging time. One of the little-known ways we have always gone above and beyond for our customers is to offer doorstep delivery to our clients. We've never really advertised it, but we do it all the time. In some cases, you might not work in the city or want to come into the city. You may be home and not able to make the drive - or in the current national pandemic with COVID-19, you must follow the [social distancing and state guidelines.](https://mn.gov/governor/covid-19/)

> World-class cus­tomer ser­vice is com­monly defined as the abil­ity to meet or exceed a customer’s expec­ta­tions. 

Personalized customer service is something we take great pride in and it's important to understand that while our retail store is closed and we are doing our part for the health and safety of ourselves and our community, we can still practice social distancing by offering our personal service to you at a 6-foot delivery distance.

[![Gittelson Jewelers. 35 years in business in Minneapolis](https://gittelsonjewelers.com/wp-content/uploads/2015/08/gittelsonjewelersday10.jpg)](https://gittelsonjewelers.com/2015/08/21/city-of-minneapolis-proclaims-gittelson-jewelers-day/#.Xn-I9NNKjUY)Photo: Minneapolis Mayor declares Gittelson Jewelers Day, August 2015

### Word-class service at Gittelson Jewelers

We’ve all heard the term “World Class Customer Service.” This phrase brings companies like Amazon, Lowe’s, and the Marriott Bonvoy collection to mind.  Forward-thinking organizations with sound leadership strive to make a positive customer experience a staple of their business model.

At Gittelson Jewelers, we've always taken the time to deliver, what we consider to be, world-class service. We believe you should get everything you expect from your fine jewelry shopping experience, in a slightly less expected way. It’s why, at our small Minneapolis skyway shop, you’ll find something unconventional to help you discover a genuine local experience. The kind that doesn’t just create a story, but feeds the curiosity of friends and family who are looking to reconnect with local businesses that are invested in their family.

### Generations of families

When visiting Gittelson Jewelers in downtown Minneapolis, you'll understand the sense of family and core values. We've remained small and are grateful for our returning clients, their children, and their children's families. Generational fine jewelry is something that has begun to be lost in our current generations, as we become more price-sensitive and marketed to in hundreds of ways on the internet and in social media. But when things don't show up quite as one expects them to or quality quickly becomes an issue, we find our community reaching out for guidance, patience, and a human element. That world-class service we are all missing right now.

That human element is how your grandmother's engagement ring made it to your finger or that heirloom necklace is still in the family. It's more than just something someone buys online or says about it. It belonged to your family and your family jeweler helped them carefully select it. Whatever stage of life you’re in, there’s a piece of jewelry to signify a special moment in a person’s life. We love to be the family-owned jeweler to oversee these occasions, share in your joy or maybe in the tough moment of loss. Either way, Gittelson Jewelers is here for Minneapolis. 

### How we work with you

So during this time, here are the ways that Gittelson Jewelers can continue to work with you and deliver world-class service during the coronavirus (COVID-19) outbreak, but also more importantly into the future.

- Phone consultation- Video consultation- Hand-delivered jewelry in the Minneapolis and surrounding suburbs radius- Support and customer engagement through social media- Live chat support on our website Mon - Friday 11 am - 4 pm- Friendly, family-driven customer experience LIVE and in person at our store just as soon as we can get back to it.

### 2020 marks 35 years in business in downtown Minneapolis for Gittelson Jewelers. Keep the tradition of our family in your family for generations to come. 

![Gittelson Jewelers 35th anniversary. World-class service](https://gittelsonjewelers.com/wp-content/uploads/2020/03/Gittelson-Annivesary-Logo-transparent.png)